Creating a Service Catalog is a deceptively complex task. From capturing stakeholder perspectives to gathering end-user feedback, a lot of work goes into making an effective Service Catalog. This session will help you create your first Service Catalog or revamp an existing one. You’ll leave with a deep understanding of what Service is, examples that can be used in your environment, a framework for developing/refining your Service Catalog, and a roadmap for handling new and retiring services through Portfolio Management. We’ll then cover how to make this all come alive in Cherwell so that your Service Catalog becomes meaningful and impactful within the tool.