Accelerating Your Implementation
CSM
- access_time NA
- Credits: 1
Accelerating Your Implementation introduces you to CSM's core components, helps you prepare your service catalog, and compare CSM's out-of-the-box workflows with your core process requirements.
You will be introduced to CSM's core components, prepare your service catalog, and compare CSM's out-of-the-box workflows with your core process requirements.
You will analyze the design workbook, in order to help lead your design workshop of Cherwell Service Management. Knowing these topics will help avoid the roadblocks that most often stall or interrupt a smooth implementation.
NOTE: This course will NOT provide the skills to self-implement.
This course can be taken in a self-paced online training. To attend the self-paced class, attendees only need a web browser and speakers or headphones.
Intended Audience:
The Accelerating Your Implementation course is designed for those preparing for the design and implementation of their CSM system. This includes Service Owners, Process Owners, Solution Designers, Administrators and other team members who have decision authority over how Cherwell Service Management will be used and configured to meet your organization’s goals.
Upon completion of this course, working with an Out of the Box (OOTB) Cherwell Service Management system, you will be able to: 1. Understand the requirements for Implementation 2. Understand the Implementation Process 3. Understand Cherwell Service Management 4. Make a high level overview of product features 5. Make informed decisions about your Cherwell Implementation 6. Work in the Cherwell environment, specifically regarding your Service Catalog, Incidents, Tasks, Problem Management, Change Management, Knowledge Management, the Configuration Management Database, the Self-Service Portal and the Cherwell Support Portal.
1. Examining the Design Workshop 2. Examining CSM Functionality 3. Defining Your Service Catalog 4. Evaluating Your Processes 5. Incidents 6. Problem Management 7. Change Management 8. Knowledge Management 9. Configuration Management Database 10. Service Level Agreements 11. Tasks 12. Self-Service Portal 13. The Cherwell Support Portal.