Administration Foundations V10 - Virtual Classroom
Sales - Solutions
Administration Foundations is a hands-on course for new Cherwell Service Management administrators. In this comprehensive course, attendees will work with a Cherwell Service Management system to perform tasks that are designed for new system administrators.
In this comprehensive course, learners will work with a Cherwell Service Management system to perform tasks that are designed for new system admins.
INTENDED AUDIENCE: Administration Foundations is designed for system administrators with less than a year of experience, who are responsible for the configuration and maintenance of their Cherwell Service Management systems.
This course can also be taken virtually and instructor led. Both delivery options provide the same demonstrations and hands-on tasks. To attend the virtual class, attendees need a web browser and phone to call in and engage with the class. To attend the self-paced class, attendees only need a web browser and speakers or headphones.
*Please note that it is recommended that you complete Accelerating Your Implementation before starting Administration Foundations.
Upon completion of this course, working with an Out of the Box (OOTB) Cherwell Service Management system, you will be able to:• Explain the fundamentals of CSM Administration
• Manage Users
• Configure Business Objects
• Configure Forms and Grids
• Analyze One-Step functionality
• Manage System Automation
• Utilize Expressions
• Translate requirements into Dashboards and Reports
• Troubleshoot and Maintain the System
• Create Basic Business Objects, Expressions and One-Steps
1. Administration Fundamentals
2. User Management
3. Business Objects
4. Interacting with Business Objects
5. One-Steps
6. System Automation
7. Business Intelligence
8. Maintenance & Troubleshooting
9. Analyzing Business Requirements